Please fill out the form below to request a refund.

Please note that you must submit supporting evidence (online or by mail) with your request.

Personnal information
Titlerequired field
Where did you purchase your ticket?required field
If you selected RTC Nomade paiement app, type NUL in the following box
Please select the reason of the refund request
Reason of the refund requestrequired field
Information for the refund request
These are the supporting documents you must submit with your request.

How would you like to send us the supporting documents?

Document typerequired field
Analyzing and processing your request

Please allow 20 business days for your request to be processed.

If your request is approved, you will receive an email advising you to go to an RTC information centre to receive your refund. You will need the same credit or debit card that appears on your receipt. The agent will issue your refund using the method of payment indicated on your receipt.

If your request is denied, an RTC employee will contact you as soon as possible.

Should you have any questions, please contact Customer Service at 418-627-2511.