Pass refund request

Please fill out the form below to request a refund.

Please note that you must submit supporting evidence (online or by mail) with your request.

Personnal information

Titlerequired field

Ms.

Mr.

First namerequired field

Last namerequired field

Addressrequired field

Cityrequired field

Zip coderequired field

Day phone numberrequired field

Courrielrequired field

Where did you purchase your ticket?required field

OPUS card

RTC Nomade paiement app

àVélo bike sharing

OPUS card numberrequired field

If you selected RTC Nomade paiement app, type NUL in the following box

Please select the reason of the refund request

Reason of the refund requestrequired field

The pass isn’t valid yet (I don’t need the pass for next month)* – The request must be submitted before the first of the month.

Passe de session (student pass) refund request

Purchase of a duplicate pass* – Both OPUS cards must be registered in the same person’s name.

Purchase of a transit pass despite L’abonne BUS withdrawals

Purchase of an RTC pass instead of a pass 'from' another transit authority (Lévis, Jacques-Cartier MRC, etc.)

Death

Illness or hospitalization – The request must be made before the 15th of the month.

Job loss – The request must be made before the 15th of the month.

Other reason – The request must be made before the 15th of the month.

Information for the refund request

Title to refundrequired field

Amount paidrequired field

These are the supporting documents you must submit with your request.

How would you like to send us the supporting documents?

Document typerequired field

Online (with scaned documents)

By mail Please mail the required supporting documents to the following address within 15 days of submitting your refund request. Your request will be processed upon receipt of the supporting documents. Réseau de transport de la Capitale 820 Avenue Ernest-Gagnon, Québec, QC G1S 3R3

Analyzing and processing your request

Please allow 20 business days for your request to be processed.

If your request is approved, you will receive an email advising you to go to an RTC information centre to receive your refund. You will need the same credit or debit card that appears on your receipt. The agent will issue your refund using the method of payment indicated on your receipt.

If your request is denied, an RTC employee will contact you as soon as possible.

Should you have any questions, please contact Customer Service at 418-627-2511.