RTC Nomade paiement

New

New!

New! General monthly pass available on RTC Nomade paiement

Purchase and activate fares anywhere, anytime with the RTC Nomade Payment app, the latest in our line of Nomade tools.

Buy fares directly on your smartphone without going anywhere—it’s flexible and user friendly. You’re ready to ride in a few easy clicks!

Features

Buy fares on your smartphone with your credit card.
Activate your fare before starting your trip (Internet connection or data plan required).
Use your smartphone to show your ticket to the driver when you get on board (visual validation).
Manage your account securely.
View your recent transactions.
Accepted payment methods: Visa and MasterCard.
Available free for Android and iOS.
Accessible for people with visual impairment or other disabilities.
Linked in the main menu of RTC’s real-time Nomade app.

STLévis

As of Monday, December 14, four STLévis fares have been available for purchase via the RTC Nomade paiement app:

1 ticket
4 tickets
8 tickets
12 tickets

These fares are not accepted for RTC routes.

To distinguish between RTC and STLévis fares, the transit authority name is included in the name of the fare.

Please note that the background colour for animated RTC fares changed on December 14. New RTC fares have a blue background with the RTC logo. STLévis fares have a light grey background with the STLévis logo. The Nomade camel appears at the centre of all fares.

How it works

Download the app onto your smartphone.
Create an account.
Buy fares using your credit card.
Activate your fare before you get on board (animated ticket).
Show it to the driver when you get on board.

Rollout schedule

Fare categories will be phased in gradually.

Occasional fares will be available for purchase starting June 18.

1 trip: valid for 90 minutes
1 day
5 consecutive days
Unlimited weekend

Starting February 2021

Monthly - General

Phase 3

Reduced fares (with photo)
Metropolitan pass

Download on Google Play

Download on the App Store

Frequently Asked Questions

Purchasing fares

What types of credit cards can be used to purchase fares?

Visa and MasterCard. PayPal is currently under review.
Which fares will be available on the mobile app?

The ultimate goal is to make all fare categories available, including reduced fares. Visual tickets for discounted fares will include customer photos
Why isn’t the general monthly pass available yet?

We have decided to roll out the strategy in phases to give customers and drivers a chance to get used to the new payment method. We are rolling out single fares first because customers who purchase them are more likely to buy at the last minute (anywhere, any time).
Will my university pass be available on my phone?

Not yet. University passes are arranged through an agreement between five partners. The system was designed for the OPUS environment.
Can fares purchased using the app be used for STAC?

Yes, fares purchased using the application may be used for STAC.

Activation and validation

Why did you choose online activation for visual passes?

Online activation is safe, easy, and flexible and effectively discourages fraud. If we allowed activation WITHOUT Internet connection, the risk of fraud would increase dramatically. RTC Nomade Payment is an additional payment option. Customers can still use smart cards (OPUS or Occasional) or cash.
What should customers do if they don’t have Wi-Fi or a data plan to activate their passes?

Customers must find a Wi-Fi connection to activate their fares. Internet connection is also required to activate transfers.
How do you activate a fare before boarding the bus?

To activate fares, customers must be connected to the Internet, either via Wi-Fi or a data plan. They must be activated before boarding the bus. If a customer thinks they might not have any signal at their stop, they can activate their fare at home. The 90-minute countdown begins when the fare is activated.
How do customers know if the fare has been activated?

A sound plays during validation and the circles move around the RTC logo. A green stripe at the bottom of the ticket also confirms it is valid.
How do drivers validate tickets?

Animated tickets are validated visually. If drivers are unsure whether a fare is valid, they can ask the rider to touch the screen, which causes the circles to rotate.

General information

Does this app have a proven track record?

Yes, it’s in use in 40 transportation networks across Europe, including in Wallonia, Belgium (3.6 million residents), and Nice, France (540,000 residents).
Are the app and the information entered by customers secure?

Yes, the app is secure. Payments are made via Global Payments, which meets the PCI-DSS standard established by the five major credit card networks (Visa, MasterCard, American Express, Discover Card, and JCB).
Does the app use a lot of cellular data?

Internet connection is only required for a few features: activating fares, modifying your account, and validating transfers.
Why don’t you accept payment by QR code, NFC, or credit card on board buses?

We didn’t opt for these payment methods because our scanners are not compatible with QR codes or credit cards. Plus, accepting credit cards on board would only cover single fares.
How does RTC use the information it collects from mobile fares?

The data will be used for statistical and service planning purposes. It will also be integrated with ridership data.
Why does the app require access to my location? Can I say no?

Location data is requested for statistical purposes and is optional. Users may decline to provide it without penalty.
Who should I call if I have a problem or a question about the app?

Who should I call if I have a problem or a question about the app? Customers should contact RTC’s customer service department.

New

New!

Features

STLévis

How it works

Rollout schedule

Occasional fares will be available for purchase starting June 18.

Starting February 2021

Phase 3

Download on Google Play

Download on the App Store

Frequently Asked Questions

Purchasing fares

What types of credit cards can be used to purchase fares?

Which fares will be available on the mobile app?

Why isn’t the general monthly pass available yet?

Will my university pass be available on my phone?

Can fares purchased using the app be used for STAC?

Activation and validation

Why did you choose online activation for visual passes?

What should customers do if they don’t have Wi-Fi or a data plan to activate their passes?

How do you activate a fare before boarding the bus?

How do customers know if the fare has been activated?

How do drivers validate tickets?

General information

Does this app have a proven track record?

Are the app and the information entered by customers secure?

Does the app use a lot of cellular data?

Why don’t you accept payment by QR code, NFC, or credit card on board buses?

How does RTC use the information it collects from mobile fares?

Why does the app require access to my location? Can I say no?

Who should I call if I have a problem or a question about the app?