Flexibus

On-demand transportation
service

What is Flexibus?

The Flexibus application allows you to travel within the areas where the RTC’s new on-demand transportation service is now available. You can book trips for your local transportation needs or to connect to a frequent service network, all for the same price as a bus trip. 

The service is also accessible to people who use wheelchairs and three- or four-wheeled scooters. With Flexibus, riders can do things like get to a bus stop, run an errand at a local grocery store or pharmacy, or go to a community recreation centre. Hop on board!

Great reasons to use Flexibus

Download the Flexibus mobile app.

Book your ride in just a few clics with the RTC Flexibus mobile app or the web site.

You can track the progress of your Flexibus arrival on the app and be notified by text messages went it arrives.

 

How it works

Hours of operation

Flexibus operates daily, with service provided within 30 minutes of booking.

To view the hours of operation for your area, click here.

Rates and Transfers

Flexibus costs the same as a bus ride.

Payment methods:

  • OPUS or Occasional card
  • Smart card or paper transfer
  • RTC Nomade paiement app.

Already registered for our services (monthly pass or subscription program)? Flexibus is included.
See the RTC Fare Schedule

Flexibus stops

Flexibus does not offer door-to-door service. It’s a public transit service with no fixed times or routes that adapts to customer demand based on departure and arrival points. You can get on and off at regular RTC stops within the service area or at one of the other points suggested when you book your trip (most often the nearest intersection), to minimize walking distance.

Service areas

Flexibus allows you to travel within a single service area or connect to the existing RTC bus network. To see if you are located in a service area, see the regional map.

Accessibility

If you have a specific accessibility need (wheelchair or three- or four-wheeled scooter), check the “Accessibility” option in your profile. Each vehicle can accommodate one person with reduced mobility.

Terms of use

For more details on Flexibus, see the terms of use.

How to book

  • Have you had a change of plans? Here’s what to do

    To change your booking, you need to cancel it and make a new one. 
    Bookings cancelled 3 or more minutes prior to your scheduled travel time will not be considered missed bookings.

Service area

Carte territoire desservi par Flexibus

You can only get on and off within a designated Flexibus service area.
You cannot travel from one service area to another.

Aeras in service!

Flexibus 1 : North west of Québec (Val-Bélair et Loretteville)
Everyday from 6 am to 11 pm

Flexibus 2 : North west of Québec (Wendake, Saint-Émile, Lac-Saint-Charles et Notre-Dame-des-Laurentides)
Monday to friday from 9 am to 3 pm and from 6 pm to 11 pm; Saturday and sunday from 6 am to 11 pm 

Flexibus 3 : Est of Beauport (Courville et Montmorency)
Everyday from 6 am to 11 pm

Upcoming area :
2023 : Flexibus 4 : North of Beauport (Sainte-Thérèse-de-Lisieux) 
2024 : Flexibus 5 : Saint-Augustin-de-Desmaures 
2024 : Flexibus 6 : L'Ancienne-Lorette (Champigny et L'Ancienne-Lorette) 
2025 : Flexibus 7 : Anse au Foulon 
2025 : Flexibus 8 : Cap-Diamant

On-board experience

Flexibus is a public transit service. You’ll ride with up to 6 other passengers in the same vehicle. As a result, your travel time may vary depending on the number of people getting on and off. Our commitment is that the arrival time indicated on your booking confirmation will not be delayed by more than 5 minutes due to other passengers getting on our off.

Vue intérieure Flexibus

Keep in mind:

  • Flexibuses do not have wi-fi
  • You should avoid eating or drinking on board 
  • Fastening your set belt is mandatory
  • Children who require a car seat must be seated on the lap of the person accompanying them 
  • No passengers can travel while standing

Bulky items

As with regular buses, the transport of items that are bulky or that may cause injury to other passengers is prohibited unless they are packaged, transported safely, and kept under the control of the person transporting them at all times. Items being transported must not get in the way of other passengers or the driver or hinder their safety. If these conditions are not met, the driver has the right to deny access.

Health and safety measures

You must wear a mask at all times. See more details on health and safety measures.

Frequently Asked Questions

This FAQ section answers your questions about how the Flexibus service works.