Persons in wheelchairs

Métrobus lines 800, 801, 802, 803, 804 and 807 are wheelchair, three-wheel and four-wheel scooters accessible, providing easy access to Québec City’s major sectors of activity.

• Consult the schedules for Métrobus routes 800, 801, 802, 803, 804, and 807

Routes 1, 11, 54, 61, 74, 76, 84 et 400 are also wheelchair, three-wheel and four-wheel scooters accessible. 

• Consult the schedules for these routes : 1, 11, 54, 61, 74, 76, 84 et 400. 

Improvements to RTC network accessibility will not replace our adapted services. They will simply offer new options to complement those already available through Service de transport adapté de la Capitale (STAC).

• You must be able to board and exit the vehicle on your own, with or without an attendant or companion.
• The buses have space for one wheelchair at a time. If the priority space is already occupied by another person in a wheelchair, the driver will ask you to wait for the next bus.
• Everyone has the same right to board the bus. If the bus is already at maximum capacity, you will have to wait for the next one. If the next few buses are all full and you can’t get on, you can call RTC Customer Service at 418-627-2511 or ask the driver to call an inspector for assistance.
• For safety reasons, drivers must remain seated behind the wheel at all times. They can see to the rear of the bus, including the area reserved for wheelchairs, through rearview mirrors.

• Manual and electric wheelchairs are allowed.
• Compact three- and four-wheel scooters are allowed in articulated buses on accessible routes 800, 801, 802, 803, 804, and 807, as well as on standard buses (40 feet long) serving routes 1, 11, 54, 61, 74, 76, 84, and 400.
• Midibuses are designed to accommodate people in wheelchairs, three-wheel scooters, and four-wheel scooters. They need to board through the rear door of the vehicle.

Note: These measurements include accessories, such as baskets and bags, attached to your mobility aid.

Bus stops

Bus stops are designated areas where public transit users wait for and board buses. All stops are identified by a panel, and most also include a shelter. In this document, the term “bus stop” refers to the entire designated area.

What is an accessible route?

A route is considered accessible if it has a significant number of accessible stops and is served by buses equipped with wheelchair ramps and designated wheelchair space.

What is an accessible stop?

An accessible stop meets the basic requirements to allow a person in a wheelchair to get to and from the stop, wait for the bus, board, and exit safely and comfortably. All stops along accessible routes are evaluated according to specific criteria to determine whether or not they are accessible.

Main features

• A sidewalk or slab.
• Sidewalk or slab height: 12–27 cm
• 2 m by 6.5 m boarding zone free of obstacles

Pedestrian connection

• Curb cuts (sidewalk/street transition) in good condition to access the bus stop.
• 1.5 m wide surface free of obstacles

Plan your itinerary

Ramps are only available on accessible buses and can only be used at designated stops on designated routes. Check in advance to see which routes and which stops are accessible.

Check our website regularly to stay informed about detours and route changes. Better yet, sign up for the email club to receive a message the moment a notice goes online.

At the stop

There will be a sign indicating which buses go by and whether or not they are accessible.

Bus stop sign

Check the sign to see whether or not the stop is accessible.

Accessible stop	Non-accessible stop

Boarding

Make sure you are visible to bus drivers to clearly indicate your intention to board. This will also help the driver position the vehicle and lower the ramp safely.

Check if the bus is accessible

An icon at the entrance of the bus indicates whether or not it is accessible.

Using the access ramp

• A ramp at the front door of the bus is lowered to the sidewalk to let passengers on and off the bus.
• Leave enough room on the sidewalk for the driver to deploy the ramp.
• Wait until the ramp is fully deployed before boarding.
• The slope of the ramp will vary between 0% and 11%, so make sure your wheelchair’s anti-tip system is engaged.
• You must board ahead of the other passengers.

Pay your fare

• Pay your fare using a smart card or change.
• If you have difficulty paying, you can ask the driver for assistance. Have your smart card or change ready before you board.
• You can also tell the driver which stop you intend to exit.

Position yourself in the priority area

• Once aboard, go to the designated priority area (see below).
• Position your wheelchair facing toward the rear of the vehicle.
• Put the backrest in the upright position and placed firmly against the cushion.
• Lock the brakes.
• Priority is given to persons in wheelchairs.

Safety rules

• Place your backrest upright.
• Lock the brakes on your wheelchair before the bus starts moving.
• If you are using an electric wheelchair, turn it off.
• We recommend fastening your safety belt if you have one.

Exiting

Requesting a stop

• When you are near your destination, press the stop button on your left under the folded seat.
• This will alert the driver, who will check if the next stop is accessible so the ramp can be lowered.

Exiting

• When the bus has come to a complete stop and the other passengers have exited, move to the front door.
• The driver will deploy the ramp so you can exit.