Online

(transactional website)

You can also use theaccessible form.

Fax

418 687-6320

Fax reservation form (PDF, 28.7 KB) (French only) STAC will return the form by fax to confirm your trip times.

  • Hours of operation

    Monday to Friday
    6:30 a.m. to 10:30 p.m.

    Saturday, Sunday, and public holidays
    7:30 a.m. to 10:30 p.m.

    How to reserve

    For the next day

    If you call after 6 p.m., you will not be able to travel until 6 p.m. the following day.

    You have until 10 a.m. to make reservations for trips between 6 p.m. to 12:30 a.m. the same day.

     

    From 6:00 p.m. to 12:30 a.m. the same day

    Until 10:00 a.m. the same day

  • Required informations

    • User number
    • Payment method
    • Trip date
    • Address of departure point and point of return (if different) 
    • Desired arrival time at destination
    • Address of destination
    • Desired departure time for return trip
    • Mobility aid used (e.g., cane, 4-wheel scooter, manual wheelchair, etc.)
    • Presence of an attendant and method of payment, if applicable
    • Presence of guide dog, service dog, or any other animal, if applicable
  • Good to know

    • Be ready to go at the appointed time. (e.g., if your trip has been confirmed for 1 p.m., a vehicle will be by to pick you up between 1 p.m. and 1:15 p.m.).
    • As part of our efforts to optimize all trip requests, an STAC representative may inform you that a change has been made to your reservation time.
    • If you cannot be easily reached by phone, it is your responsibility to contact STAC to confirm the exact time of your trips.
  • Public holidays

    • Good Friday
    • Easter Monday
    • Journée nationale des patriotes
    • Fête nationale (June 24)
    • Canada Day (July 1)
    • Labour Day
    • Thanksgiving
    • Holidays (December 24 to January 4)

    If a public holiday lands on a weekend, it is automatically moved to the nearest business day. If the public holiday is on a Saturday, the Friday before is considered the holiday. If the public holiday is on a Sunday, the Monday after is considered the holiday.

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