What’s new? Now you can book a visit to SAMI using our online system! Reserve a spot today and learn more about using public transit.
What is SAMI?
SAMI is the RTC’s integrated mobility support service. It provides information, training, and support for integrated mobility to citizens, organizations, and businesses.
Experience public transit
SAMI facilities replicate the experience of using public transit, so you can develop and practise the skills to navigate the system with confidence.
Watch this video to see how our agents can help.
Click here to watch with description
Information centre
SAMI customer service agents take a personalized approach. From 8 a.m. to 6 p.m., Monday to Friday, they will help pinpoint your needs and provide tailored support. SAMI agents can walk you through purchasing fares and getting information on routes. They can provide assistance on site or during trips.
Bus stops
The accessible bus shelter can be used to try out different maneuvers and make sense of RTC signs.
Learn how to read a bus stop sign and a screen displaying real-time information, and see how to find the station name and number.
Self-service stations
There are two self-serve computer terminals where users can look up information on their own or with assistance. You can use them to:
- Plan your trips
- View the RTC website and bus schedules
- Check out current rates and special offers
You can also try out the RTC apps using the tablets available on site or your own cellphone or tablet.
Boarding zones
The model bus lets you practise boarding and using the ramp.
It replicates a real bus, complete with a driver’s seat, a payment terminal, and an area reserved for wheelchairs and other mobility aids.
You can use this life-sized model to learn on-board maneuvers and best practices. You can also try out the bike rack on the front of the bus.
àVélo station
There is also an electric power–assisted bicycle and àVélo dock. Our agents can help you learn how to buy a fare, use the àVélo app, remove and return a bike to the dock, use the lock, and more.
Client support services
SAMI provides support and training in the following areas:
- Demystifying public transit: understanding how public transit works and the benefits it offers.
- Planning a trip: How to plan a trip and find the best route by using our digital tools or calling a customer service agent. Creating customized routes.
- Buying tickets: Where and how to buy fares that best fit your needs, plus an introduction to our ticketing solutions (RTC Nomade payment, OPUS online, points of sale, service centres, subscription programs).
- Getting around: Presentation of RTC facilities and infrastructure, as well as good travelling habits. At SAMI, you can familiarize yourself with:
- Bus stops
- Passenger information displays
- Boarding
- The interior of a bus and its features
- Passenger information
- Mobility aids (kneeling bus, access ramp)
- The driver’s role
- Travelling with other riders (passenger guide)
- Vélobus
- Information tools: Presentation of the tools we offer to keep you informed about our transit service (the RTC Nomade real-time and payment apps, website, social media, newsletter)
We also provide a support service that enables passengers to use these RTC facilities (e.g., customized routes, group followups).
All SAMI services are provided free of charge. To take advantage of them, call us to book an appointment (418-627-2511) or visit us at SAMI.
What is integrated mobility?
Integrated mobility is about combining different modes of transportation, with citizens’ multiple needs and realities in mind. An integrated mobility network involves public transit (e.g., bus, streetcar) as well as active transportation (walking and cycling) and complementary modes of transport (car sharing and taxis).
In line with our Strategic plan 2018–2027, we are developing more integrated mobility services. Flexibus and àVélo are examples of the types of services we hope to offer our customers.
Contact information
SAMI is located at 820 avenue Ernest-Gagnon, at the corner of chemin Sainte-Foy.
Hours of operation are from 8 a.m. to 6 p.m. Monday to Friday, excluding holidays
Please note: the information centre (including the lost and found) currently located at 720 rue des Rocailles is moving to SAMI.