General Information

418-627-2511 option 1

Monday to Friday
7 a.m. to 7 p.m.*

Saturday, Sunday, and public holidays
8 a.m. to 5:30 p.m.

Comments and Complaints

418-627-2511 option 3

Monday to Friday, except public holidays
8:30 a.m. to 12 p.m. and 1 p.m. to 4:30 p.m.

Comments may be sent anytime using the online form provided.

Points of sale and service counters

You can obtain RTC fares, OPUS cards without photo or Occasional cards in any points of sale.

Find the point of sale nearest you.

  • Information Centers and Service Counters

    Information Centers

    Services provided

    • Personalized itinerary planning
    • Renewal of Student + status
    • Exchange of OPUS cards without photo (check your card’s expiration date at
    • All about smart cards (including loading your contract on your OPUS photo-card for L’abonne BUS subscribers)
    • Lost and found items
    • Refund requests: Check eligibility first
    • Personalized schedule printing (max 10 per person)


    820, Avenue Ernest-Gagnon, Québec City, G1S 3R3
    Monday to Friday: 8 a.m. to 6 p.m.
    Saturday, Sunday, and public holidays: Closed

    The information center, along with the lost and found department, which originaly was located at 720, rue des Rocailles has been transfered to 820, Avenue Ernest-Gagnon.

    884 rue Saint-Joachim, Québec City, G1R 1X1
    Right by the corner of Honoré-Mercier & Saint-Jean
    Monday: 8 a.m. to 6 p.m.
    Tuesday to Friday: 10:30 a.m. to 6 p.m.
    Saturday: 12 p.m. to 5 p.m.
    Sunday and public holidays: closed

    Service Counters

    Services provided

    • Renewal of Student + status
    • Exchange of OPUS cards without photo (check your card’s expiration date at
    • Full details about OPUS cards


    Dépanneur Chez Alphonse, pavillon Maurice-Pollack de l'Université Laval
    Monday to Friday: 9 a.m. to 7 p.m.
    Saturday and Sunday: 10 a.m. to 5 p.m.

    Pharmacie Brunet, Laurier Québec
    2700 boul. Laurier
    Monday to Friday: 10 a.m. to 5 p.m.
    Saturday and Sunday: 10 a.m. to 4 p.m.

    Pharmacie Uniprix
    369 rue de la Couronne
    Monday to Wednesday: 8:30 a.m. to 8 p.m.
    Thursday and Friday: 8:30 a.m. to 8 p.m.
    Saturday: 9 a.m. to 5 p.m.
    Sunday: 10 a.m. to 5 p.m.

    Pharmacie Uniprix, Les Galeries de la Canardière
    2485 boul. Sainte-Anne
    Monday to Wednesday: 11 a.m. to 8 p.m.
    Thursday and Friday: 11 a.m. to 9 p.m.
    Saturday and Sunday: 11 a.m. to 5 p.m.