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Persons in wheelchairs

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Accessible routes

Métrobus lines 800, 801, 802, 803, 804 and 807 as well as route 11 are wheelchair accessible, providing easy access to Québec City’s major sectors of activity.

RTC’s accessible services will be expanding gradually. Check in regularly to keep up with the latest developments on things like accessibility along these routes!

Improvements to RTC network accessibility will not replace our adapted services. They will simply offer new options to complement those already available through Service de transport adapté de la Capitale (STAC).

Accessibility at a glance 

  • You must be able to board and exit the vehicle on your own, with or without an attendant or companion.
  • The buses have space for one wheelchair at a time. If the priority space is already occupied by another person in a wheelchair, the driver will ask you to wait for the next bus.
  • Everyone has the same right to board the bus. If the bus is already at maximum capacity, you will have to wait for the next one. If the next few buses are all full and you can’t get on, you can call RTC Customer Service at 418-627-2511 or ask the driver to call an inspector for assistance.
  • For safety reasons, drivers must remain seated behind the wheel at all times. They can see to the rear of the bus, including the area reserved for wheelchairs, through rearview mirrors.

RTC accessibility glossary

Bus stops

Bus stops are designated areas where public transit users wait for and board buses. All stops are identified by a panel, and most also include a shelter. In this document, the term “bus stop” refers to the entire designated area.

What is an accessible route?

A route is considered accessible if it includes a significant number of accessible stops and is served by buses equipped with wheelchair ramps and designated wheelchair space.

What is an accessible stop?

An accessible stop meets the basic requirements to allow a person in a manual or electric wheelchair to get to and from the stop, wait for the bus, board, and exit safely and comfortably. All stops along accessible routes are evaluated according to specific criteria to determine whether or not they are accessible.

Main features

  • The sidewalk must be high enough to ensure the access ramp has a maximum slope of 11.5%.
  • At the bottom of the ramp, there must be an obstacle-free space of at least 90 cm on the sidewalk.

Footpath

  • Sidewalks must be in good condition.
  • Street and sidewalk slopes must be less than 5%.
  • The sidewalk must be at least 1.5 m wide with a minimum of 1.2 m width of free space along its entire length.
  • Curb cuts (sidewalk/street transition) at either end must be in good condition.
  • The street crossing must be in good condition.

Mobility aids

  • Walkers: You can ask the driver to “kneel” (tilt) the bus toward the curb at any stop on any route across the network. You can also ask to use the access ramp to board or exit RTC articulated buses.
  • Triporteurs et les quadriporteurs :  For safety reasons and space considerations, scooters are not allowed aboard.
  • Manual and electric wheelchairs are allowed.
Maximum size of wheelchair Bus
Length 120 cm (47 in.)
Width 66 cm (26 in.)
Total weight 272 kg (600 lb.)

  

Steps for a successful journey

Plan your itinerary

Ramps are only available on accessible buses and can only be used at designated stops on designated routes (Métrobus lines 800, 801, 802, 803, 804, and 807 as well as route 11 ). 
Check in advance to see which routes and which stops are accessible.
Check our website regularly to stay informed about detours and route changes. Better yet, sign up for the email club to receive a message the moment a notice goes online.

At the stop

There will be a sign indicating which buses go by and whether or not they are accessible.

Bus stop sign

Check the sign to see whether or not the stop is accessible.

Accessible stop  Non-accessible stop

 Pictogramme accessibilit

 IMage du panneau d'arrêt accessible            

 Pictogramme non accessibilité

 Panneau d'arrêt non accessible

 

Boarding

Make sure you are visible to bus drivers to clearly indicate your intention to board. This will also help the driver position the vehicle and lower the ramp safely.

Check if the bus is accessible
An icon at the entrance of the bus indicates whether or not it is accessible.

Using the access ramp
  • A ramp at the front door of the bus is lowered to the sidewalk to let passengers on and off the bus.
  • Leave enough room on the sidewalk for the driver to deploy the ramp.
  • Wait until the ramp is fully deployed before boarding.
  • The slope of the ramp will vary between 0% and 11%, so make sure your wheelchair’s anti-tip system is engaged.
  • You must board ahead of the other passengers.

Rampe d'accès

Pay your fare

  • Pay your fare using a smart card or change.
  • If you have difficulty paying, you can ask the driver for assistance. Have your smart card or change ready before you board.
  • You can also tell the driver which stop you intend to exit.

Position yourself in the priority area

  • Once aboard, go to the designated priority area (see below).
  • Position your wheelchair facing toward the rear of the vehicle.
  • Put the backrest in the upright position and placed firmly against the cushion.
  • Lock the brakes.
  • Priority is given to persons in wheelchairs.

Espace prioritaire aux personnes en fauteuil roulant

Safety rules

  • Place your backrest upright.
  • Lock the brakes on your wheelchair before the bus starts moving. 
  • If you are using an electric wheelchair, turn it off.
  • We recommend fastening your safety belt if you have one.

Exiting

Requesting a stop

  • When you are near your destination, press the stop button on your left under the folded seat.
  • This will alert the driver, who will check if the next stop is accessible so the ramp can be lowered.

Exiting

  • When the bus has come to a complete stop and the other passengers have exited, move to the front door.
  • The driver will deploy the ramp so you can exit.
     

FAQ

Is this service available on all RTC buses?
Currently, this service is only available on the route 11 and Métrobus lines 800, 801, 802, 803, 804, and 807).

Is this service available in winter?
Service is available year-round. However, we recommend you check accessibility conditions ahead of time during bad weather. If ice or snow makes access impossible, service may be interrupted until the site has been cleared. If you need to travel during these periods, we recommend using STAC services.

What happens if a bus breaks down late at night?
The driver will take the necessary measures to find a solution. An STAC vehicle may be called to take you to your destination. We therefore recommend travelling during STAC service hours:

  • Monday to Friday: first arrival at destination at 6:30 a.m., last return at 12:30 a.m.
  • Saturday and Sunday: first arrival at destination at 7:30 a.m., last return at 12:30 a.m. 
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