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The company

Mission and values

The mission of Réseau de transport de la Capitale is to provide residents with better access to the city through quality public transit at the best price for everyone.
In doing so, RTC helps provide a cleaner environment and a quality urban infrastructure that supports local economic, social, and cultural development.

The company adheres to the following values and principles:
  • Respect
  • Communication
  • Diligence
  • Quality
  • Openness 
  • Environmental responsibility

RTC at a glance

Employees

1,542

Drivers

909

Maintenance staff

309

Buses

622

Stops

4568

Parc-O-Bus locations

21

All-weather terminals

14

Kms of network

878

Kms of reserved lanes

 46.25 

Trips per year (2012)

 46.7 million

Départs par jour *

*Jour de semaine moyen à l’horaire d’automne

 4400




History


1864-1969

1970-1979

1980-1989

1864

A group of residents works to bring a horse-drawn omnibus service to Quebec City.

1897

The first electric streetcars, operated by Quebec Railway Light & Power Co., hit the streets of Quebec City.

1938

The first buses enter into service in the region.

1948

Electric streetcars are abandoned.

1969

The Act creating the Commission de transport de la Communauté urbaine de Québec (CTCUQ) is adopted.

1970 -1976

1975

The first reserved bus lanes are created.
An action plan for the development of bus services is rolled out.

1976

The first limited-stop bus routes are established.
The first bus shelters are installed.

1977

The monthly pass is introduced and the first eXpress routes are established.
The Act respecting the CTCUQ is amended to create a new board of directors composed of elected municipal officials.

1979

A new operations center opens at 720 des Rocailles (still the main operations center today).

 

1980

The first Parc-O-Bus is installed at Place Lebourgneuf.
A network of RTC pass points of sale is implemented.

1984

The first comprehensive network guide is published.

1986

The center of operations opens its expanded facilities.

The first off-street terminal is constructed in Beauport and Charlesbourg.

Rapibus service is added, providing fast, direct service between terminals.

Existing reserved lanes are expanded.

An agreement with Médiacom results in 200 new bus shelters.



 

 

1990-1999

2000-2009

2010-2013

1991

A public debate is held on the financing and revitalization of public transit in the Quebec City area.

A 3-year action plan to accomplish the new objectives is rolled out.

1992

A turning point in the history of the CTCUQ and public transit in general: the service undergoes major reorganization with implementation of the August 17, 1992 revitalization plan.

Métrobus is rolled out.

30 km of reserved lanes are added.

The Express network doubles.

Parc-O-Buses are added.

The basic network is restructured.

An on-demand service for the elderly is launched.

Late-night service is added.

Shuttle service in the Old Port sector is added.

An ombudsperson  position is created.

1993

Métrobus lines are extended.

5 new eXpress routes are added.

The automated bus schedule information system (SARHA) is implemented.

1994

CTCUQ becomes STCUQ (Société de transport de la Communauté urbaine de Québec).

1995

A reserved lane for buses and carpoolers is installed on Autoroute Dufferin-Montmorency.

1996

Reserved lanes are established permanently.
A bus station is constructed at Université Laval.
Networks and rates are standardized for public transportation services between the north and south banks (Interrives).

1997

A large bus station is constructed on Parliament Hill.

1998

The student pass with photo is introduced.

2000

A natural gas–fueled bus (Écolobus) trial program is launched in Old Quebec.

2001

STCUQ launches its first website.

In the spring, STCUQ becomes Réseau de transport de la Capitale and unveils its new logo and branding.

Several organizations sign up for L’abonne BUS, a public transit subscription program.

The “yellow to blue” educational program is rolled out to raise awareness among first-year secondary school students of the importance of safety in city buses.


An agreement is reached with the Commission scolaire de la Capitale and the Centre de formation professionnelle Wilbrod-Bhérer to offer a work/study training program in heavy vehicle repair specializing in buses and coaches.

A joint call for tenders is issued with STM to purchase a “smart card” electronic fare sale and collection system to be known as “OPUS.”

2003

An opportunity and feasibility study on implementing a light rail system for the capital area is filed.

Autocar Québec (Saint-Augustin-de-Desmaures) rates are integrated with RTC.

The Metropolitan pass-valid on the north and south banks-is introduced in October.

2004

Quebec City celebrates the first “In town, without my car” day, in partnership with RTC and other sponsors.

RTC and Communauto join forces to allow Communauto members to subscribe to L'abonne BUS.

2005

RTC improves its ability to keep users informed by displaying route schedule posters and bus stop maps at terminals and major transfer points.

2006

The Quebec government awards RTC $47 million to construct a new articulated bus maintenance and repair center.

The new website is launched and includes a bus schedule and interactive map. 

RTC, Communauto, and Société de transport de Lévis launch the DUO car + bus program.

2007

RTC purchases space in the Armand-Viau industrial park for the future Métrobus service center, which will house 62 articulated buses.

Canada’s first electric minibus pilot project is conducted in the historic district of Old Quebec City in February.

A new reserved lane is put into operation on the access road of the Autoroute Robert-Bourassa heading south toward Sainte-Foy.

More than 2,000 Université Laval students become eligible for a semester bus pass (LPT) thanks to an agreement with the Confédération des associations d'étudiants et d'étudiantes de l'Université Laval (CADEUL).


2008

The Industrial Alliance shuttle service (Route 400) is established along the Samuel-De Champlain promenade.

An eco-friendly electric minibus route opens in Old Quebec.

A new slogan is revealed—“Des solutions qui nous transportent.”

New trademarks are adopted to differentiate the various services offered (Bus/Métrobus/Express/Écolobus).


RTC is a key partner of Quebec City’s 400th anniversary, providing service during major events.

A new Métrobus route (802, replacing former Route 12) is established.

L'abonne BUS Student (formerly LPT) is offered to students at Cégep de Sainte-Foy and Collège François-Xavier-Garneau.

Two all-weather stations (Fleur-de-Lys stations) open on Route 802.

The Trajecto trip planner goes live.

RTC purchases its first articulated buses, which are used on Métrobus routes 800 and 801.

A Escouade du 400e bus sporting the colors of the 400th anniversary and the slogan “La fête nous transporte” makes many appearances, serving as a mobile information center.

2009

Métrobus Center opens its doors in December 2009. The building is constructed according to strict LEED standards for energy efficiency and green building practices. It is outfitted with the latest high-tech equipment to optimize bus management.

Seniors and students can use OPUS cards to pay their fare. 

A customer information center opens at a strategic location in downtown Quebec City.

RTC participates in the expert panel appointed by the City of Quebec to develop orientations to guide the development of more efficient modes of transportation and urbanization with a view toward reaching sustainable development goals by 2020.

2010

As of July 5, public transit users are able to save virtual bus tickets to their OPUS cards.

Tickets begin to be sold on smart cards exclusively.

The first diesel-electric hybrid bus is put into service in July.

2011

RTC routes are made available in Google Maps.
A new all-weather station opens at Place Sainte-Foy.
New fares are added: 2-day, 7-day, ÉtéBus,  and Group passes (valid for 10 children age 6–11 accompanied by an adult).

Métrobus lines 800 and 801 become wheelchair accessible.

Métrobus 803 comes online, connecting the Les Saules and Beauport terminals. This new, 15-km line is equipped with a 7-km reserved lane in both directions along Boulevard Lebourgneuf.
A new terminal is added at Galeries de la Capitale, including an all-weather station (with a digital display and free WiFi).

RTC establishes a social media presence on Facebook, Twitter, and YouTube.

Metropolitan paratransit service (STAC) is rolled out, making it possible for STAC users to travel to any territory within the Communauté métropolitaine de Québec (CMQ).

A new line of mobile rider information tools is rolled out under the RTCnomade brand name.

Quebec City’s Sustainable Mobility Plan is filed. RTC is mandated to carry out a feasibility study for the tramway project.


2012

The feasibility study for a Quebec City tramway begins.

RTC signs an agreement with STM, allowing some riders to use STM’s services for free.

Articulated buses are added on the Métrobus 802 route.

Métrobus Center is expanded to accommodate 127 articulated vehicles.

RTC adopts a universal accessibility policy.

 

 

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