About

What is STAC?

STAC offers paratransit service from accessible door to accessible door to people living with limitations that reduce their mobility.

Public transit means transportation service that meets the general needs of the clientele. Trips have to be appropriately scheduled and punctual for service to be effective and efficient.

STAC strives to respond to as many trip requests as possible and does its utmost to provide convenient service with minibuses, taxis, and adapted taxis. To use paratransit, you must be eligible for STAC services according to the Ministère des Transports du Québec’s Paratransit Eligibility Policy.

STAC by number (2014)

  • 219,943 hours of service
  • 4,581,347 kilometers travelled
  • 753,851 trips
  • 8,918 active users

Note: These statistics include the activities of STAC vehicles and service providers.


Mission and Values

In keeping with the RTC’s mission, STAC is dedicated to providing its clientele with high quality, reliable, punctual, and safe service in a pleasant and respectful atmosphere.

  • Users: Offer quality service that does not treat the user as a number, but as an individual that deserves to be heard and respected.
  • Respect: This value is essential and fundamental in dealing with colleagues, users, and partners. Respect means listening, being open, and paying attention when interacting with others.
  • Communication: Develop and help maintain open communication and dialogue between employees and managers at all levels and in all departments of our organization.
  • Team: A strong motivated team with common goals ensures the success if our organization. The key ingredients to create team spirit are dialogue and communication.
  • Service: Every single day, we work to provide courteous, quality service to our users and partners and between our departments and hierarchical levels.


Area served


History

1976 to 1980

1981 to 1989

 

1976

The Quebec government gives Corporation Habitation Plus, which was already working with people with disabilities, the task of organizing and operating a paratransit service for people living in Quebec City and the surrounding area. The geographic area borders the municipality of Charlesbourg to the north, the river to the south, the municipality of Beauport to the east, and the city of Sainte-Foy to the west.

1981

CTCUQ creates Transport Adapté du Québec Métro Inc. and contracts the organization to operate the paratransit service in its region. The new Transport Adapté du Québec Métro Inc. (TAQM) includes Centre François-Charron employees and accessible vehicles.

1979

Centre de réadaptation de Québec combines its activities with those of Corporation Habitation Plus to form Centre François-Charron. This new institution takes over paratransit along with its own institutional transportation service for clients who frequent the establishment.

1982

An illegal strike is launched by the CSN labor union representing the drivers and telephone operators. TAQM is unable to come to an agreement with the union and innovates, entering into agreements with local taxi companies to provide service to its clients. Introducing taxi service helps to reduce the reservation deadline from 24 hours in advance to 8.

1980

The Quebec government tasks Quebec public transportation bodies with organizing and operating a paratransit service in their respective areas. In Quebec City, Commission de transport de la Communauté urbaine de Québec (CTCUQ) takes on this responsibility.

1983

TAQM develops and set up the first computerized reservation and client file processing system. However, planning and trip allocation is done manually. TAQM subcontracts minibus transportation services for people with acute disabilities for the first time. This is in addition to the service operated by TAQM under local government control.

 

1985

TAQM becomes a pioneer by participating in a project to test the first wheelchair-accessible taxi. This improves its service, which had been limited up to that point to specialized minibuses.

 

1989

TAQM innovates again by adding vehicles with larger capacities to its fleet. These are equipped with two access points, a manual ramp at the front door on the right side and a hydraulic lift at the back door.

 1990 to 1999  2000 to present
   
 1994

TAQM moves to its current location at 2750 boulevard Wilfrid-Hamel.

 2002-2005

Développement et implantation du système informatisé de gestion des transports ACCES par la firme GIRO.

 1998

Ministère des Transports du Québec calls for a pilot project to combine Centre François-Charron’s institutional transportation services and those of Centre de Réadaptation en Déficience intellectuelle (CRDI) with the TAQM paratransit service.

 2007

The organization’s new image is created: TAQM becomes Service de transport adapté de la Capitale (STAC).

 1999

Bien que les résultats du projet d’intégration semblent prometteurs, ce dernier sera abandonné à la suite du retrait du Centre François-Charron (IRDPQ). Les différents services de transport sont donc rapatriés aux institutions respectives.

 2009

Customer service is improved: the user guide is created, an online reservation system is introduced, and a call recording system is acquired.

   2010
The entire transportation management process is computerized (Phase 2 of ACCES) with Infrastructures Transports Québec providing 75% of the funding. A new organizational structure with three new departments is established.
   2011

STAC users can take advantage of a new service: metropolitan paratransit. This pilot project was initiated by Communauté métropolitaine de Québec (CMQ) and is financially supported by Ministère des Transports du Québec and CMQ.

   2012

After 30 years of paratransit service in Quebec City, the time is right for the organization to choose a clear mission, a vision, and values that inspire all staff members.

   2014

A new customer service, communications, and partner relations department is established.

Share
Stay informed
Mobile site
Facebook
Twitter
Youtube
RSS feed
RTCnomade
Infolettre
  -  Open data